Website Terms and Conditions

The website at https://soulempire.uk is operated by Soul Empire. Contact us at hello@fennthefire.com. These terms apply to use of the website. The event booking, cancellation and attendance provisions apply to Soul Empire events and workshops when presented to you as part of the Ticket Tailor booking process, alongside the event description and any clearly displayed event conditions. Separate written agreements apply to exhibitors and commercial partners. Membership is currently a waitlist only; any future paid membership will have its own terms before purchase.

All event ticket sales are handled through Ticket Tailor checkout, with payment processing by Stripe. Ticket Tailor’s applicable platform terms and privacy notice are provided through its own service. Soul Empire’s event terms govern the event we organise where they are displayed to you before purchase; Ticket Tailor and Stripe may have separate terms for their services. If a checkout identifies another organiser or seller, check the terms displayed for that event.

The website and events described here are for people aged 18 or over. You agree to provide accurate booking information and use the website lawfully. You must not interfere with the security or operation of the site or use its materials commercially without our permission. We may correct mistakes on the website and update content, but we will honour bookings in accordance with the details confirmed at purchase and your legal rights.

Ticket Tailor displays the event date, venue or online format, what is included and the total price before checkout is completed. Any compulsory taxes or booking fees should be shown before you pay. A booking is confirmed when Ticket Tailor sends your booking confirmation. Please check it and contact us promptly if something is wrong. Tickets are subject to availability and any capacity or admission rules clearly stated before purchase.

If you change your mind, you may request a refund by contacting us at least 14 calendar days before the scheduled start of the event. We will refund the ticket price paid to us to the original payment method; booking fees are non-refundable. If your request arrives less than 14 calendar days before the event, we do not usually offer a change-of-mind refund, but you may request to transfer the ticket to another adult before the event, subject to any stated event restrictions and enough time to update the booking. Contact us at hello@fennthefire.com with the booking details. This policy does not limit any refund or other remedy required by law.

Tickets for leisure activities on a specified date are generally outside the usual 14-day distance selling cancellation right. The refund period above is Soul Empire’s voluntary policy and is measured backwards from the event date, rather than from the purchase date.

If we cancel an event, you can choose a refund for the ticket price paid to us or, if available, transfer the value to an alternative Soul Empire event. If we postpone an event, we will tell you the new date and offer a refund if you cannot attend, or a transfer to an alternative event if available. We will contact ticket holders as soon as reasonably possible using the details provided at booking.

We may make reasonable changes to a venue, schedule, speaker or practitioner where needed. We will tell you promptly when a change is significant. If a change materially alters the event you booked, we will offer an appropriate refund or alternative. Nothing in these terms removes remedies available under consumer law. Personal travel, accommodation and other costs are your responsibility unless the law requires otherwise.

Please follow reasonable venue and event safety instructions and treat others respectfully. You are responsible for deciding whether an optional activity is suitable for you and telling us about any adjustment you need. Tell the practitioner directly about relevant health concerns before taking part in an activity, where appropriate. We will make reasonable efforts to help with accessibility requests shared with us in advance.

Independent practitioners, exhibitors and speakers may run sessions or supply products and services in their own capacity. We will identify the arrangements where relevant. Their separate products, services and advice may be subject to their own terms. This does not limit Soul Empire’s responsibilities for what we organise or sell to you.

Soul Empire events and website content support exploration and personal wellbeing. They are not a substitute for individual medical, psychological, legal or financial advice, diagnosis or treatment. Seek qualified professional advice when you need it. We do not promise any particular personal or health outcome from attending.

Photography and filming take place at Soul Empire events. You may appear incidentally in general event footage and crowd photographs used to document and promote the event. Our Privacy Policy explains how we use images and how to raise a concern. We may seek separate permission where you are the clear focus of a portrait, interview or testimonial. These terms do not turn attendance into data protection consent or remove your rights to object.

Unless otherwise stated, Soul Empire owns or licenses its website text, designs, event resources and branding. You may use them for your own personal, non-commercial purposes but must not reproduce, sell or distribute them without permission. Third-party sites and services linked from ours are operated by their respective providers; check their terms before using them.

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. We are not responsible for loss that is not a foreseeable result of our breach, or business losses arising from a consumer booking. A third-party practitioner’s separate service may have its own responsibilities, but this does not remove any legal responsibility Soul Empire has to you.

Please contact hello@fennthefire.com if you have a question or complaint. We will try to resolve it fairly. English law governs these terms, and you may bring proceedings in the courts of the part of the UK where you live where consumer law permits. We may update these terms for future website use and bookings; the version in force when you book applies to that booking unless a change is required by law or agreed with you.